What people ask
before they book.

Yes, and around here it is normal rather than exceptional. A lot of East Ham flats are conversions above shops or in split terraces, with a narrow stair and at least one awkward turn. It changes the crew size, not whether we come. What we need to know beforehand is the floor and whether the stair turns, because that decides whether a sofa goes up on its end or does not go at all.

It is, and it is the single most common reason a move runs late. Most of Newham is permit-controlled, and High Street North and South have loading restrictions on top. We check the street before the day and apply to the council for a bay suspension where one is available. Left to the morning it is a problem; arranged in advance it is a formality.

Constantly. East Ham has a lot of HMOs and a lot of people moving one room at a time. That is a man-and-van job rather than a removal, and we price it as such. Tell us the floor and the heaviest item.

As much or as little as you want. Some people want the whole flat packed; others just want the kitchen and the breakables doing and will handle their own clothes and books. Say which on the form and we will quote it that way rather than assuming.

Yes — removals from East Ham to France, Spain, Italy and Portugal. It is a different standard of packing and there is customs paperwork to prepare, so it starts earlier than a local move does. See moving to Europe for how the routes work.

Always, and in a block it matters more than in a house. Shared hallways and stairwells are where deposit disputes and freeholder complaints start. We board the floor, pad the bannister and cover the lift interior before anything is carried through.

Many managed blocks do — a booked lift slot, a loading bay, sometimes proof of insurance for the managing agent. Ask them as soon as you have a date. That permission is more often the bottleneck than our diary is.

Often, particularly for smaller loads. Tenancy endings are urgent by nature and we keep some capacity for them. Get in touch and we will tell you honestly what we can do rather than promising a slot we have not got.

We plan for it. Whenever there is a lift we still ask about the stair route as a fallback and crew accordingly, so a lift out of service is an inconvenience rather than a cancelled move.

Beds, standard wardrobes, table legs — yes, and the fixings stay with the piece rather than going into a communal bag nobody can identify later. Older or unusual furniture we look at first; some of it is safer moved whole and wrapped.

Yes. Gaps between a tenancy ending and the next one starting are common, and containerised storage bridges them. Goods are inventoried in and out. Ask early so we can hold space.

We can take away what you are not keeping as part of the move. For a full property clearance — a house being emptied entirely, probate, a void property — there is a dedicated clearance firm covering the same borough, and they will serve you better than we would. Ask and we will point you at them.

Goods in transit and liability cover are in place, with the limits and claims process set out in the booking contract. Declare anything genuinely high-value when you enquire so it is listed properly rather than assumed under a general limit.

Our patch is Newham — East Ham, Upton Park, Manor Park, Forest Gate, Plaistow, Canning Town, Beckton, Custom House and West Ham. Ilford has its own firm in the network that knows Redbridge properly. Ask us and we will point you there rather than pretend.

Earlier than most people do. Month-ends are the crush everywhere in London because that is when tenancies turn over, and summer weekends go first. If your date is fixed, get in touch well ahead of it.

Small commercial moves, yes — offices above shops, studios, treatment rooms and small units. East Ham has a lot of small independent businesses and they move much like households with more cable and more paperwork.