Terms and conditions.
The basis on which we quote and work. The figures and periods that apply to your particular move are in the booking contract we issue.
1. Scope
These terms apply to quotes and services provided by East Ham Removals. The booking contract issued for your move sits alongside them; where the two differ, the booking contract takes precedence.
2. Quotes
Quotes reflect the information you give us and what we observe at survey. They assume reasonable access at both addresses and that the volume on the day matches the survey. Where either differs materially we will tell you before proceeding and the quote may be revised. A quote is valid for thirty days from issue unless stated otherwise.
3. Access, parking and building permissions
You are responsible for ensuring access at both properties. Where a parking suspension is required we will apply on your behalf where one is available, but we cannot guarantee the local authority will grant it, and we are not liable for delay or additional time caused by a refused or unimplemented suspension.
Where a building requires notice, a lift booking, a loading bay reservation or evidence of insurance, obtaining that permission is your responsibility. If access is refused by building management on the day, the booking is treated as a late cancellation.
4. Booking and deposits
A date is held once the booking is confirmed and any deposit paid. Where a deposit is taken it is refundable in full if you cancel within fourteen days of paying it, provided that period ends before the move date.
5. Cancellation and postponement
Tell us as early as you can. Cancelling or postponing close to the date may incur a charge reflecting resource committed and no longer reassignable; the scale is in the booking contract. On international bookings, cancellation after a crossing or consolidation slot has been reserved may carry third-party costs we cannot recover.
6. What we will not carry
Fuel, gas cylinders, aerosols, paint, solvents, explosives and other hazardous goods. We will not knowingly carry illegal items, live animals or perishable food. Cash, jewellery, deeds, passports and similar valuables should travel with you. Additional restrictions apply to consignments entering the EU; we supply the list before packing.
7. Your responsibilities
Declaring items of unusual value or weight, checking nothing is left behind, and — for international moves — the accuracy of the inventory and obtaining the documentation the destination country requires, including tax and residence numbers. Boxes you have packed yourself are packed at your risk.
8. Liability and insurance
We hold goods in transit and public liability cover. The limits for your move, including any per-item limit, are stated in the booking contract. Items of exceptional value must be declared in advance to be covered beyond the standard limit.
We are not liable for damage to goods you packed where the packing is the cause, for pre-existing defects, for damage arising from access described inaccurately, for wear inherent in moving large items through spaces not designed for them, or for loss caused by events outside our reasonable control.
9. Claims
Note apparent loss or damage at delivery and report it to us in writing within seven days. Claims made later may not be accepted. Do not dispose of damaged items or their packaging before a claim is settled, as they may require inspection.
10. Customs and border authorities
Customs authorities may inspect, delay or refuse a consignment. We are not liable for duties, taxes, storage, demurrage or missed sailings arising from an inspection, from documentation you supplied that proves inaccurate, or from failure to obtain required identification or residence documents in time.
11. Payment and storage
Unless agreed otherwise in writing, payment is due before or on completion. For international consignments payment is due before goods are released at destination. Storage charges accrue per period and are payable in advance; goods remain subject to a lien for unpaid charges.
12. Complaints and governing law
Raise complaints with us first at hello@easthamremovals.co.uk so we can put things right. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.